Custom IVR menus, hosted and maintained — so your callers reach the right person, fast.

What you get

• Custom menu design — we map your call flows on a whiteboard with you before a single prompt is recorded.
• Professional voice talent — studio-recorded prompts in the voice that matches your brand. Bilingual options available.
• Time-of-day routing — separate after-hours, holiday, and emergency call flows.
• Skill-based routing — sales vs. support vs. billing, with overflow rules when a queue is full.
• Call queuing & whisper messages — agents hear who's calling and why before they answer.
• Voicemail-to-email — transcribed messages delivered to the right inbox.
• DTMF and speech recognition — let callers press 1 or just say "billing."
• Hosted on Greenway infrastructure — runs on our FreeSWITCH cluster with full carrier-class redundancy.

Who this is for

SMBs and multi-location businesses that want a professional caller experience without buying, hosting, or maintaining a PBX. Particularly common: medical offices, professional services, multi-branch dealerships, and growing service businesses outgrowing a basic ring group.

What it costs

Setup fee includes call-flow design, prompt recording, and initial deployment. Monthly hosting is based on call volume and complexity. A custom quote will be generated after the initial consultation.