Greenway operates the T911™ Automated Alert Program, built on the patented TeleSentient™ method — capturing failed 911 attempts, dispatching FCC-22-88-aligned PSAP notifications, and giving carriers, PSAPs, and EMS centers visibility they didn't have before.
As of April 15, 2025, originating, terminating, and intermediate service providers must notify PSAPs of qualifying 911 outages within 30 minutes, in a standardized format, with specific outage detail. Non-compliance carries enforcement risk: fines, formal investigations, and PSAP-relationship damage. Greenway's DRaaS gives you the monitoring, alerting, and reporting tools to meet the standard — and the failover infrastructure to reduce the outages in the first place.
T911™ sits at the end of a hunt group, catching 911 attempts that nothing else caught — and turning them into a logged event with an alert to designated personnel.
Line is busy, overloaded, or unavailable — call doesn't connect to the primary PSAP.
If PSAP 1 can't answer, the hunt group rolls to the next partner PSAP in the chain.
If still unanswered, the call rolls to the T911 alert code. The attempt is logged and custom alerts dispatch to designated personnel via text, email, or both.
Every 24 hours, designated recipients receive a summary report of all logged attempts — for pattern detection and vulnerability review.
Greenway doesn't just resell emergency alert tooling — we operate the messaging support behind it, and we help other carriers stand up their own offerings. Pick the role that matches you.
For carriers that need to be FCC-22-88-aligned themselves. Greenway operates 911 call-path monitoring, dispatches PSAP notifications inside the 30-minute / 900,000 user-minute window, and operates the PSAP contact database you provide with the "special diligence" the FCC's order calls for. Not just a tool you log into — a service we run on your behalf.
Greenway white-labels the full T911™ Automated Alert Program and supporting services from our DRaaS partner — and operationally supports the messages and alerts the platform sends out on your behalf. That's the difference between buying a tool and outsourcing a function: our partner provides the rails, Greenway runs the train.
For other carriers who want to offer T911™ Automated Alert services to their customers under their own brand — Greenway is the enablement and operations partner that makes that practical (the same role ATSO plays in the ecosystem). And for EMS centers, PSAPs, and 911 authorities, we can configure direct alerting on callers who couldn't get through, so your situational picture isn't dependent on after-the-fact carrier reports.
You must actively maintain and verify accurate contact details for all affected PSAPs — the FCC's standard is "special diligence." Greenway operates the PSAP database you provide on your behalf. We do not supply a master national PSAP list.
Looking for public PSAP data? See our curated directory of authoritative sources.
Notifications must follow the FCC's harmonized format — not your old internal template. Our automated system emits properly formatted, audit-ready notices.
Affected areas, service types, 911 impact, and estimated restoration — all required. The platform assembles this from real-time call-path telemetry.
Qualifying outages (≥900,000 user-minutes impact, ≥30 minutes duration) must trigger PSAP notification within 30 minutes of detection. Automation isn't optional — manual processes won't hit the window.
FCC-22-88 is the FCC's Third Report and Order on 911 Reliability. Requirements took effect April 15, 2025. Greenway is not a law firm; this page summarizes the rule for context. Customers remain responsible for their own compliance posture, but Greenway provides the platform, alerting, and reporting designed to meet the standard.
T911™ isn't a slideware concept. It's been deployed, called for real, demonstrated to federal regulators, and is the subject of an active FCC petition.
The City of Ovilla, TX placed the first official T911™ call in America and passed a Council Resolution in support of the program.
T911™ was demonstrated to the Federal Communications Commission in August 2025. The system now includes a dedicated FCC alert number with notifications sent directly to the Commission.
A formal Petition for Declaratory Ruling has been filed with the FCC seeking to establish T911™ as a national standard for automated 911 outage alerting.
The Commission is accepting comments in Docket 21-479 on ways to strengthen Next-Generation 911. T911™ is part of that conversation.
Dial one of the T911™ demonstration numbers to hear the alert flow firsthand:
Our DRaaS partner provides an excellent platform. Greenway is the operator who turns it into a service — runs the messaging, operates the PSAP and EMS contact data you supply, owns the MSA, and answers the phone when something fires off at 2 a.m. Operators like ATSO play a similar role; Greenway is the same kind of accountable partner, with deep carrier roots.
T911™ and the underlying TeleSentient™ method are products of our DRaaS platform partner. Greenway is the white-label operator that brings them to carriers, PSAPs, and EMS centers — we run the messaging, operate the PSAP and EMS contact data you provide, own the customer MSA, and answer the phone when something fires off at 2 a.m. You get one contract, one bill, and one engineer to call.
We disclose the relationship because the value of the service depends on you knowing who's accountable for what: our partner owns the platform roadmap; Greenway owns the operational outcome.
Tell us about your call volume, your build, or your back-office bottleneck. We'll route you to someone who can actually help.