Here's exactly how Greenway prices underlying carrier services for contact centers — what varies, what's flat, what's free, and what we need from you to put a rate in front of you.
Carrier billing has a reputation for opacity. Ours is published in three parts and explained below. There's no fourth part hiding in the agreement.
Termination and origination billed per minute. Rate depends on terminating rate center.
Monthly DID charges or free with qualifying volume. Toll-free billed separately.
Flat $5/month covering unlimited assigned DIDs. Optional, but included with most contact-center engagements.
Per-minute rates aren't a single number that fits in a sales deck. They vary by terminating rate center — where the call lands matters as much as where it originates, because that's what drives the cost on our side. A call terminating in a high-cost NECA-pool rural exchange isn't priced the same as a call terminating in a major-metro Tier-1 rate center.
Wholesale termination generally lives in the low single-digit fractions of a cent per minute, with the rate moving as your traffic pattern moves. A US underlying carrier with A-level STIR/SHAKEN attestation costs a fraction of a cent more in most rate centers — that delta is the price of the attestation and the operational ownership.
For customers with the right profile — meaningful volume, a workable Answer-Seizure Ratio (ASR), reasonable Average Call Time (ACT) — Greenway can construct a single nationwide fixed-rate deck. The deck includes explicit NECA-territory carve-outs for the rate centers where pass-through costs make a flat rate uneconomic for either side. This gives you predictability: one number for the great majority of your traffic, with the exceptions disclosed up front instead of buried in the back of the invoice.
The trade is: we need to see your traffic profile before quoting a fixed rate. Quoting without that information would either over-charge you (if you skew rural) or commit Greenway to losses (if you skew expensive NECA). Neither outcome is the relationship we want.
Most carriers charge a per-DID monthly fee. For a contact-center deployment running thousands of numbers, that line item adds up fast. Bandwidth's published voice API pricing is a fair benchmark for what the rest of the industry charges per DID per month.
Greenway provides DIDs at $0.00 per month with qualifying volume. Below the volume threshold, DID charges follow standard industry rates and are quoted explicitly in the rate deck — no surprises. Toll-free numbering is billed separately (origination and termination usage applies).
Number porting is supported and quoted at actual cost — there's no per-port markup that finds its way onto the invoice three months later.
Every Greenway carrier customer is offered an intermediate IVR hosted on Greenway infrastructure. It sits in front of inbound calls and gives the caller a clean answer: who they reached, why this number rang, alternative paths to reach the right person, and where to find additional information online.
Pricing is intentionally flat:
This isn't priced to make money on the IVR. It's priced to make sure your inbound has a professional answer the moment your DIDs go live. Most contact-center deployments turn it on by default.
A useful quote requires real inputs. Sending these in your first message gets pricing back faster.
Greenway's published rate deck and signed MSA are the agreement. There are no under-the-line "regulatory recovery" surcharges, no pass-through markups disguised as fixed fees, no quarterly rate adjustments that show up without prior written notice. Pass-through costs that change — USF, state taxes, NECA settlements — are disclosed and billed as the pass-through they are, at our cost.
If you find a line item on a Greenway invoice that wasn't in the rate deck or the MSA, that's a billing error and we want to hear about it. That's not a marketing promise; it's how we run.
Initial pricing back within 24–48 hours of consultation and receipt of the inputs we need.
Tell us about your call volume, your build, or your back-office bottleneck. We'll route you to someone who can actually help.